Damaged shipment

Did the product arrive damaged? Don’t worry - we will help.

Here are a few steps that, with your support, will allow us to quickly resolve this issue:

1. If you filled out a damage report with the delivering courier, please send a photo of it to our email address: [email protected], and our consultant will initiate the replacement procedure as quickly as possible.

2. If you did not fill out a damage report upon receiving the package or picked up the parcel from the locker "without reservations," we kindly ask you to report it to the courier company hotline so we can start the complaint procedure - please send us the obtained report or any other information from the carrier via email, and we will take action and inform you promptly about the next steps.

3. If the courier company creates any problems - don’t worry, send us an email along with a photo of the damaged product and (if you still have it) its packaging - in response, our consultant will suggest the fastest and best solution.

We strive to approach the above tasks as diligently as possible and resolve all requests fairly, quickly, and thoroughly.




Only your satisfaction brings us joy, so if any mishap occurs, give us a chance to fix it.